Please see instructions below on how to check for updates: Your operating system could be missing important modules/files as required for both EPIC and your Total War game to function correctly. Your anti-virus/firewall programs could be stopping EPIC/the game from functioning correctly.Ī quick and simple test to help rule out your Anti-virus & Firewall software as a possible cause is to temporarily disable them to check whether that resolves your issue.įurther to this, you should ensure that both EPIC (including your Total War game) has been added to the exclusion list of your Anti-virus & Firewall programs to help minimise the potential for any issues. Restart your computer, and then relaunch the Epic Games Launcher.

If there is a folder called webcache_4147 that can be deleted as well Click the webcache folder, and then delete it. Press Windows key + R, type “%localappdata%”, and then press Enter to open a File Explorer window. Exit the Epic Games Launcher by right-clicking the system tray icon in the bottom-right corner, and then clicking Exit. Follow these steps to clear your webcache: Once it completes click Launch to start your Total War game.Ĭlearing the webcache often resolves display issues that may prevent you from using the launcher. Once open, click Verify in the drop-down navigation.ĭepending on the size of your Total War game it may take a few minutes to verify all your files. To verify the installation of game files, navigate to your Total War game in your Library and click on the three dots. To do this, select the Settings (the cogwheel in the bottom left) if you see a button stating: RESTART AND UPDATE, select it to update the Launcher. If the Epic Games Launcher is affected by an outage or system-wide issue, your issue may be fixed when the outage is resolved.Ĭheck to see if there is an update for the Launcher. Run the EPIC launcher as an administratorĬheck the Epic Games Server Status page to make sure all systems are operational.Install the necessary Visual C++ components.Check the power setting of your graphics card.Add EPIC/game to your Antivirus & Firewall Exceptions.If your Total War game (on EPIC) is not launching and/or crashing, please try the troubleshooting steps as referenced below.

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